Service Desk Remote Support

Support for your business when you need it most

Service desk remote support

IT is a key part of any business, which is why if something goes wrong, you will need it fixed quickly. We offer a remote IT support service for businesses of all sizes. What this means is that if you do have a problem with any aspect of your IT, whether it is your servers, PCs and networks, our service desk can help. Call or email with your problem and one of our experienced technicians will get right on it.

We aim to solve most issues the first time, without fuss, and with minimal disruption to your business. It’s likely you’ll speak to the same friendly technician each time, who will get to know how your business works. If a first-time solution cannot be found then we’ll continue to work on it, keeping you in the loop with any progress, and making sure you’re happy before the job is closed.

Most issues can be solved remotely, through an on-site visit to your office or site may be necessary in some cases. This will be arranged in-line with your agreed support contract. We have offices in London and in Essex, so we’ll be with you in no time.

Full remote IT support services

We’re proud of the personal service we provide to all businesses we support, and this starts with our remote support service desk.

An IT Support contract with Plan IT Support gives you nearly twenty years of collective IT experience. We don’t offer a standard support contract or a cookie-cutter solution; whether your business is just starting up or you’re an established office with many layers of systems, we’ll work together to assess your needs and agree on a support contract that works for you.

As your systems and processes may have changed a lot over the past year, the chance of glitches or problems will have increased. Many businesses had to quickly move their teams to remote working and as a result, the transition wasn’t always completely smooth. Whether you had initial problems and put them off, or are still finding issues a year on, our remote IT support services can help to keep you working.

We can offer our IT remote support service at a competitive rate, making it much more cost-effective than hiring anyone in-house. If you are a large organisation, your IT team may still need additional support at times, and we can be there as a back-up to give them the help they need.

If you’re not sure about the benefits of IT support for your business, take a look at our dedicated post which highlights five important reasons.

What we can do for you

There are so many ways that a remote IT support service desk can help your business. Here are a few features that you can benefit from by working with us:

  • Remote surveillance and support
  • On-hand consultation over email or telephone
  • Impartial, expert advice
  • Understanding of your current challenges and requirements
  • Discussions around future needs to anticipate and manage any changes
  • A tailored technology solution for your IT systems and processes

What our clients say

You have always provided us with an amazingly fast and efficient service at a very reasonable cost, going about your work in a very approachable and polite manner. It makes a huge difference and gives us a great sense of security to know that you guys are always on call and available to work through issues that come up.

Tom Lacey, Lacey & Saltikov Architects

Get in touch

Whether you want to have a plan in place to ensure remote IT support is there when you need it, or you’re experiencing problems and want them sorted as soon as possible, give us a call. We can talk through your specific needs or get to work sorting out any issue affecting your business today.

 

    Service desk remote support FAQs

    We’ll always respond as quickly as we can after you’ve made contact. We will always try our best to respond to you within an hour of you contacting us. This means a solution to your problem will always be just a phone call or email away.

    We can help you resolve all kinds of computing-related problems. Whether it’s desktop PCs, laptops, servers or networks, our IT technicians will be able to identify and resolve the problem. Our remote service desk is perfect for providing support to small and medium-sized businesses who are adjusting to working from home during the lockdown. We can make sure your remote workers are all well-connected and have the tools they need to work remotely.