IT Support Contracts

Technical support for your business when you need it most

Day-to-day technical support from your remote IT helpdesk

IT support contracts are the bedrock of our offer. We are a B2B IT support provider, empowering SMBs with the technical backbone they need to keep their business moving. From single-person start-ups to dynamic offices of 50 or more, we’ll give you a hand.

An IT support contract is your insurance against computer woes. If something goes wrong, you need it sorted quickly. Our IT support contracts provide your business with a remote IT helpdesk, and a single point of contact for your technical needs. A call or email with your problem or request and our experienced technicians will get right on it.

An agreement with Plan IT Support gives you over fifteen years of IT experience. We don’t offer a standard contract or a cookie-cutter solution; whether your business is just starting up or you’re an established office with multi-layered systems, we’ll work together to assess your needs and agree on a support contract that works for you.

Not sure what to expect? Take a look at our onboarding process.

Full remote IT support services

We’re proud of the personal service we provide to all businesses we support, and this starts with our IT helpdesk. Printer problems, mailbox management, password resets – they’re all just as important to us.

We aim to solve most issues first time, without fuss, and with minimal disruption to your business. It’s likely you’ll speak to the same friendly technician each time, who will get to know your business inside-out. We’ll keep you in loop with progress, making sure you’re happy before the job is closed.

If a site visit is necessary this can be arranged, in-line with your service level agreement. We have offices in London and in Essex, so we’ll be with you in no time.

Our support contracts are competitive, and certainly cheaper than hiring in-house.

If you’re not sure about the benefits of IT support for your business, take a look at our post highlighting five important reasons.

What we can do for you

Our clients are varied and all have different needs, but here’s a handful of typical requests – a day in the life of a Plan IT Support helpdesk technician:

  • Setting up mailboxes, resetting passwords, sorting out wifi
  • Help with printers. Everyone needs help with printers!
  • Expert, impartial advice on new hardware
  • Remote installation of software
  • Configure secure, segmented networks across buildings and between sites
  • Implement robust, multi-stage backups to protect against data-loss (hardware failure, ransomware etc)

What our clients say

You have always provided us with an amazingly fast and efficient service at a very reasonable cost, going about your work in a very approachable and polite manner. It makes a huge difference and gives us a great sense of security to know that you guys are always on call and available to work through issues that come up.

Tom Lacey, Lacey & Saltikov Architects

Get in touch

Whether you want to have a plan in place to ensure remote IT support is there when you need it, or you’re experiencing problems and want them sorted as soon as possible, give us a call. We can talk through your specific needs or get to work sorting out any issue affecting your business today.