VoIP Phone Systems

Business communications solutions

What is VoIP?

VoIP, or Voice over Internet Protocol, is a phone service that uses the internet rather than traditional telephone lines. It allows you to call anyone, anywhere using an online connection. Furthermore, a VoIP telephone service can be used with a conventional desktop handset, a headset attached to your PC or laptop, through an app on your mobile phone, or a combination of all of these. Just like cloud services, VoIP is an incredibly flexible business solution.

The benefits of VoIP

Increased functionality and comparatively low cost attract many of our customers to a hosted VoIP system. Your telephone number will no longer be restricted by your geographic location – if your office moves, your phones can move seamlessly. You can even take your desktop handset home and plug it into your router at home – you will still make and receive calls to the same number.

This is incredibly useful for you if you work in multiple locations or if you are managing a number of staff working from home. Given the huge change in how we work since the start of the coronavirus pandemic, we have seen a significant increase in the number of enquiries around VoIP.

With a reasonably fast internet connection, Plan IT Support can supply your office – big or small – with a phone service over the internet rather than your local phone company.

Initial setup is a breeze too. Your new office or remote staff can have a VoIP phone system installed in a matter of days rather than weeks. And in most cases we can port your existing phone number to your new VoIP system, meaning no disruption to your business.

How we can help

Our team is experienced in setting up VoIP phone systems for small businesses as well as large organisations. Here is what we can do:

  • Provide quick setup times
  • Reduce the costs of your communications
  • Offer impartial, expert advice
  • Listen to your current challenges and requirements
  • Discuss future needs of your business
  • Put together a tailored VoIP cloud solution

What our clients say

You have always provided us with an amazingly fast and efficient service at a very reasonable cost, going about your work in a very approachable and polite manner. It makes a huge difference and gives us a great sense of security to know that you guys are always on call and available to work through issues that come up.

Tom Lacey, Lacey & Saltikov Architects

Get in touch

We are an experienced and professional team working in Essex and London offering a huge range of IT services. If you are still stuck deciding between VoIP and a landline system, give us a call and we can talk you through the advantages and disadvantages of VoIP for your business.


    Questions we are frequently asked about VoIP phone systems

    The call quality of VoIP phones depends on the speed and reliability of your internet connection. However, there will be an improvement in quality when compared to traditional telephone lines. This is because VoIP phone lines have more bandwidth dedicated to audio, so as long as you have a stable internet connection you can enjoy clearer phone calls.


    Yes, you can scale up or scale down your VoIP system to meet the demands of your business. Because VoIP systems are hosted in the cloud, you don’t need to worry about expensive infrastructure upgrades. Adjusting your VoIP system to match the real-time needs of your business is as simple as adjusting other cloud services.