What to expect - The onboarding process
What happens when you get in touch with Plan IT Support about a potential service agreement? Good question! Let's have a look...
First, thanks for considering Plan IT Support as your IT support partner! We really do appreciate it, and we hope this is the beginning of a long and productive relationship. Of course there’s no obligation in sending a query, so if after our chat you don’t think it’s a correct fit, we will wish you well, with no hard feelings!
If you’ve raised an interest via our online contact form, then your message will be directed towards a member of our management team. If you’ve chosen to phone us instead, then you’ll be put through to the right person to deal with your query.
We’d love to come for an initial visit you at your place of work. This will give us the opportunity to have an informal chat about your IT situation, and will also allow us to see you and your IT in action. Though of course if a visit is not doable – for whatever reason! – we can do it over the phone or by email.
Is your IT working for you or against you?
We’ll ask you what you expect from your IT, how it works for you, and if you have any immediate objectives, frustrations or concerns you’d like to be addressed. It’d be handy to find out who your current service providers are, and how many PCs, laptops, servers and printers you currently have. We’ll also ask about any specialist software you use, and how many people are in your organisation. But if you don’t know the answers to some of these questions, that’s fine.
You may be interested in a full level of contracted IT support, or you may choose to come to us ad hoc, as-and-when you have an IT issue. We can help you decide which is best for you.
It’s possible that you’re looking to move away from your current IT support provider, and we can talk about that too, with confidentiality assured.
We’ll come up with a solution.
After our chat, we’ll go away and put together a plan – a prospective service level agreement. This will include suggested contracted hours, response times, the systems covered and, of course, costs.
This is still at the conversation stage and we can continue to discuss options until you’re happy to sign the bottom of the page.
That’s it! So let’s get to work.
Great! We’re all signed up and ready to start our brand new relationship.
This is where we look at finally gaining control. We may take a hardware audit, and we’ll look at gaining admin access to all of your services. This may involve liaising with your service providers, or previous IT support guys. We can handle all of that.
Your services need to be secure and it’s important at this point to ensure that any previous admin access is locked down. We don’t want to leave your systems open to previous support or service providers, or to anybody else that should no longer have access.
And there we are!
So starts our IT journey together! You can now contact us on firstname.lastname@example.org or by phone at 020 3811 8030 with any of your IT problems. Plan IT Support will start implementing any efficiencies or cost saving solutions we may have highlighted, and we can also start talking about any of those big IT projects you have planned.
So get the ball rolling! Contact us now for an initial chat, and let’s see if Plan IT can take your business IT forward.
We don't bite! Drop us a line!
Still not sure? Have a look at what our clients have been saying about us!
A valued business partner that has provided us top-level service and support for coming up to ten years. They’re responsive, agile and plain-speaking. Our relationship with Plan IT has grown positively along with the needs of our business.
Plan IT has played an invaluable and indispensable part in the growth of our business, and are on hand in a moment’s notice to solve problems both small and large. They have proved to be reliable and professional while offering great value for money. I couldn’t recommend them more.
Plan IT helped make the Cyber Essentials process smooth and easy. We went through the self-assessment route and they helped answer any questions we needed support with. We always use Plan IT for our IT support due to their knowledge and experience.
I think that switching our IT support over to you was one of the best business decisions Shearwater has made – it’s so refreshing not only to get a reply to queries so quickly but also to have you so willing to help out with even the little things.
I would recommend Plan IT to any business looking for a friendly and reliable IT service from very knowledgeable people. The service they have provided is second to none, even going as far as resolving technical issues outside of business hours within minutes. Their response time is swift, and their advice is competent and refreshingly clear.
We really weren’t aware just how much the company would come to depend on video meetings and remote working until the effects of 2020 hit. The work Plan IT did with us before and during the pandemic to get us into the cloud has been instrumental in keeping our business working smoothly, despite everything.
You have always provided us with an amazingly fast and efficient service at a very reasonable cost, going about your work in a very approachable and polite manner. It makes a huge difference and gives us a great sense of security to know that you guys are always on call and available to work through issues that come up.