What is an IT helpdesk and how can it help your business?

How can an IT helpdesk help your business?

IT helpdesk technicians can help your business in more ways than you might have first thought. With millions of employees now working from home due to COVID-19, IT support for businesses has never been more important. So, here are just some of the ways that IT helpdesk services can support your business.

Support for remote workers

According to the UK’s Office of National Statistics, 50% of the UK’s workforce was working from home in 2020. This is as a result of the social distancing measures introduced to combat the coronavirus pandemic. So, this means that millions of employees, many of whom had perhaps never worked from home before, had to work remotely. These employees would have had to adjust to working in a different environment and they were also probably working with new equipment that had been issued for remote work.

Many businesses that previously relied on an internal IT department may have struggled to support all of their employees who were now individually working from home. This is where externally sourced IT helpdesks can help to support organisations of all sizes. If your remote workers are facing a computing problem that’s preventing them from working, they can simply contact the IT helpdesk and explain their issue.

This service is beneficial for both employers and employees. Employers know that their team members are still receiving support even when they’re isolated from one another. Employees have peace of mind that if something goes wrong, they’ll have someone to talk to. IT helpdesks bring a sense of security to a workforce and act as the glue between remote team members.

Fast and effective solutions

IT service desks are usually run by teams of highly experienced computer support technicians. By combining their knowledge and expertise, these technicians will be able to quickly find solutions for even the most complex problems. You might just need general IT support or some specialist assistance. Either way, your problem will be tackled by a team of professionals who will quickly find a solution.

Preemptively spotting problems

IT helpdesk technicians don’t just operate reactively. Their knowledge of computing systems and years of experience allows them to proactively identify and prevent issues that could go on to cause downtime for your business. Sometimes, they will put preventative measures in place that will allow you and your team to keep working at maximum efficiency – without you even knowing!

Streamlined business processes

Over the years, there have been countless iterations of software, hardware and programmes. IT technicians can make suggestions on which platforms provide the best services for you. This might depend on your business and which applications you need. It might be the case that switching to cloud computing would benefit your business. In this case, a seamless migration would be essential. These tweaks and improvements can help to streamline your business and make sure you’re using the best software possible.