IT Support Southend

Plan IT Support specialises in IT support, installation and advice for businesses of all sizes in the city of Southend-on-Sea, all across Essex and in London, too.

We offer expert IT helpdesk services and are hands-on with PCs, networks, servers, cloud solutions and managed services, and everything else to make your office IT work as hard as you do. Read below to see why Plan IT Support is your best choice for IT support in Southend.

Southend IT support

We offer IT support for small and medium sized businesses in Southend and the surrounding area, with monthly contracts or pay-as-you-go solutions that can be tailored for any business. We don’t deal in cookie-cutter solutions and our guys don’t read from scripts. Our service is personal, and we will come to know your business IT inside-out. There is no one-size-fits-all.

Expert local IT support in Southend-on-Sea

Plan IT Support started over 15 years ago in a spare bedroom in Shoebury. Since then, we’ve grown to become the small and friendly team of technicians that we are today.

We know how enterprising the people of Southend are, and we know that ambitious local businesses require expert IT support. Plan IT Support is trusted by organisations in London, and we can bring that big-city level of IT support to you in Southend, no matter how big or small your business.

Our office is in Eastwood on the Rayleigh Road, so we can be with you in Westcliff, Leigh or Thorpe Bay in no time at all. We can cover everywhere along the A127 and A13, and beyond.

Whether you’re a team of 5 or 55, working in the office or remotely from your kitchen table in Hadleigh, we can keep you and your IT systems operational.

Our Southend IT support services

We know how important your IT systems are to your business, and we know how inconvenient it is when those systems fail you. With Plan IT Support as your managed service provider in Southend, you’ll benefit from our system monitoring and regular maintenance, meaning we’re likely to know you have a problem before you even realise.

We offer comprehensive IT services in Southend and in Essex. Here’s our most popular:

IT Support contracts

An IT support contract is your guarantee of IT support with just a quick phone call or an email. With an IT support contract with Plan IT Support, we become your IT helpdesk.

We will get to know your business as if we were a part of your team, so there’ll be no lengthy calls to explain who you are or what’s going on. There’s no faffing about, just one of our experienced technicians who is familiar with your business, getting you back on track. And you’ll get to know us by name!

You’ll pay for a set number of hours per month. And we’ll deal with your everyday IT issues and your bigger technical woes within the same IT support agreement. And if you don’t use them all, your monthly hours will roll over – you won’t lose any time that you have paid for. Think you need to pay for more hours, or fewer? Speak to us, we’re flexible. We won’t lock you in.

Or if contracts aren’t your thing and you’d rather pay-as-you-go, we can do that, too. Read more about our Southend IT support contracts.

Managed IT services

Everything is in the cloud these days, and we speak fluent Microsoft 365 and Google Workspace. We can sort you out with the modern productivity and collaboration tools you need to take your business up a level. But if you’d rather keep your feet on the ground, we support existing or new physical server setups and can advise on on-premises business IT systems.

Every organisation needs IT security, data backup solutions and a business continuity plan should any disasters happen. We’ve got that covered too. And we can liaise with ISPs (internet service providers) and software vendors on your behalf, to make sure you’re getting the best price on your products, with the level of service that you require. We look at our managed IT services in more detail here.

Supply, installation and maintenance

We’re vendor-neutral, which means we’re not tied to just one supplier. Whether it’s PC and laptops, printers, servers, switches or more, we can advise on the best hardware, and get you the best price. And if you have a preferred brand, we can work with that.

We offer an install and maintenance service, which means we’ll set up all your kit for you, and then make sure it continues to work! We can configure your hardware at our office, or at yours. Read more about it all here.

VoIP phone systems

VoIP is the future of business telephone systems, and we’ve rolled it out for loads of our clients. Scalable, flexible and convenient, we can unshackle your business from traditional, fixed-line phone providers and get you a professional Southend or London business phone number and telephone system powered by the cloud.

Whether you’re an established business in Southend, or you’re just starting up, VoIP is a great phone solution that can be tailored exactly for your business needs. There’s more about our VoIP solutions here.

IT Support Technician — 📷 Plan IT Support during a client visit.

Let Plan IT Support take the hassle out of your business IT

We’d love the opportunity to chat to you about your business IT; where it is at the moment, and where you’d like it to go. Get in touch! There are no obligations and no pushy sales rep, and we’ll avoid all the waffly jargon, too!

We provide IT support contracts to small and medium businesses all over Southend and Essex. We work with clients from leisure, accounting, retail, manufacturing, engineering, family-run ventures and a whole range of other industries.

Take a look at our work We've got a blog, too!

Testimonial

Plan IT have supported us for the last 11 years. In that time we’ve moved offices multiple times and our IT requirements have changed drastically. Plan IT have been fantastic – working with us to put in place solutions to support our business and clients. Their personal service, can-do attitude and outstanding support have helped Tempus get to where we are today. We look forward to working together for many years to come.
Alex Willmore, Tempus

As a start-up, Plan IT have helped guide us with the full knowledge of what we need to do at the start, and how we need to build and develop as we grow. Their service is fantastic and they are always quick to respond and help in any way they can. We would highly recommend them to any organisation.
Ruth Robinson, MeteorWrite

In the 8 years I’ve worked with Plan IT Support, I’ve not once had an IT issue (personally or professionally) that they’ve not been able to resolve. They are quite simply, brilliant! They’re on hand when you need then, respond quickly, are friendly, trustworthy and professional. I can’t recommend them enough.
Karina Urquhart, BIC

I would recommend Plan IT to any business looking for a friendly and reliable IT service from very knowledgeable people. The service they have provided is second to none, even going as far as resolving technical issues outside of business hours within minutes. Their response time is swift, and their advice is competent and refreshingly clear.
Mike Topping, A Plus Security

A valued business partner that has provided us top-level service and support for coming up to ten years. They’re responsive, agile and plain-speaking. Our relationship with Plan IT has grown positively along with the needs of our business.
Adam Sibley, Kaisertech

Plan IT has played an invaluable and indispensable part in the growth of our business, and are on hand in a moment’s notice to solve problems both small and large. They have proved to be reliable and professional while offering great value for money. I couldn’t recommend them more.
Cliff Mills, Chargecrest Asset Management Ltd

I think that switching our IT support over to you was one of the best business decisions Shearwater has made – it’s so refreshing not only to get a reply to queries so quickly but also to have you so willing to help out with even the little things.
Louise Longworth, Shearwater BAC Ltd

Plan IT helped make the Cyber Essentials process smooth and easy. We went through the self-assessment route and they helped answer any questions we needed support with. We always use Plan IT for our IT support due to their knowledge and experience.
Dean Appleton-Claydon, We Create Digital

We really weren’t aware just how much the company would come to depend on video meetings and remote working until the effects of 2020 hit. The work Plan IT did with us before and during the pandemic to get us into the cloud has been instrumental in keeping our business working smoothly, despite everything.
Peter Gaynor, Cilantro Engineering UK Ltd

You have always provided us with an amazingly fast and efficient service at a very reasonable cost, going about your work in a very approachable and polite manner. It makes a huge difference and gives us a great sense of security to know that you guys are always on call and available to work through issues that come up.
Tom Lacey, Lacey & Saltikov Architects

Plan IT Support are a jargon-free breath of fresh air. They provide swift and effective solutions for all our needs in the fast moving world of information technology. I highly recommend them to businesses large and small.
Trevor Drane, Revelation Films Ltd

Talk to us. We don't bite.

IT support in Southend-on-Sea

info@planits.co.uk 01702933399 4 Brook House, 399 Rayleigh Rd, Southend-on-Sea, SS9 5JG