Managed IT & Security
Reliable, secure IT services for businesses in Southend and Essex that need stability, oversight, and accountability.
Plan IT Support provides managed IT and security services designed to keep business IT systems running reliably, while reducing operational and cyber risk.
This service is suited to small to medium businesses in Southend-on-Sea and the wider Essex area that value reliability, security, and clear ownership of their IT environment. It is particularly relevant where IT failure would present operational, financial, or reputational risk.
Our service combines day-to-day technical support with proactive management, security controls, and ongoing oversight. We will respond when issues arise, but our focus is on maintaining well-run IT environments, where problems occur less frequently and are resolved more predictably.
What We Provide
Our managed service covers the operation of your core IT environment, including users, devices, systems, and data. We will keep these systems secure, maintained, and appropriately configured as your organisation evolves.
Support is delivered within a managed framework by our small but expert team, providing clear accountability, consistent outcomes and fewer unexpected issues over time.
Security as Standard
All of our managed clients operate under an agreed security baseline. This defines minimum standards for access control, device security, patching, backups, and monitoring.
Our security baseline typically includes enforced multi-factor authentication, controlled data access policies, device encryption, regular patching, managed backups, and active monitoring. Controls are aligned with recognised best practice and guidance, including NCSC recommendations and Cyber Essentials requirements, and are reviewed on an ongoing basis.
These controls are applied consistently and reviewed regularly. This approach helps reduce exposure to common threats, supports your insurance and compliance requirements, and avoids your business’s IT environment drifting into risk.
Ongoing Support
Our managed service includes day-to-day IT support for your team, covering user issues, access changes, software problems, hardware snags and operational incidents.
Support is primarily delivered remotely from our helpdesk in Southend-on-Sea, with on-site assistance available where required under your service agreement. You will work with a small, experienced technical team who understand your systems and priorities, and who communicate clearly throughout.
Our Approach
We begin by reviewing your existing environment and agreeing the scope of the managed service and security baseline. Once in place, we operate, maintain, and support your systems on an ongoing basis, making measured improvements over time.
Our objective is simple: IT that supports your business quietly and consistently, without becoming a distraction.