Backup & Business Continuity

Ensuring critical business data can be recovered when it matters.

Data loss and service disruption are not theoretical risks. Hardware failure, human error, ransomware and service outages all have the potential to interrupt operations and cause lasting damage if recovery is not properly planned.

Our backup and business continuity services are designed to ensure that your critical systems and data can be recovered in a controlled, predictable way, with clear ownership and documented evidence.

Managed Backup Services in Southend and Essex

Backups are only effective if they are monitored, maintained, and tested.

Plan IT Support provides managed backup services covering core business systems and cloud platforms, including Microsoft 365. This ensures that email, files, and collaboration data can be recovered independently of platform retention policies or user error.

Backups are monitored and reviewed on an ongoing basis to ensure they are completing successfully and remain fit for purpose as the environment changes.

Ransomware and Recovery Planning

Ransomware incidents increasingly target backups as well as live systems. We design backup and recovery arrangements with this in mind, including the use of immutable backups where appropriate. This reduces reliance on attackers’ goodwill and supports more predictable recovery outcomes.

What we can do for you

Effective business continuity planning requires clarity around recovery expectations.

We work with organisations to agree appropriate recovery objectives based on operational impact rather than best-case assumptions. Where required, recovery processes are tested periodically to confirm that data can be restored within agreed parameters.

This provides confidence that recovery plans are practical, not just theoretical.

Our Approach

Backup and continuity services are typically delivered as part of an ongoing managed IT service, but can also be provided as a standalone engagement.

We begin by identifying critical systems and data, reviewing existing backup arrangements, and agreeing recovery priorities. From there, we implement and manage appropriate solutions, providing ongoing oversight and documentation.

Who Is This For?

These services are suited to organisations that:

  • Depend on access to email, files, and systems to operate
  • Hold sensitive or business-critical data
  • Need to evidence backup and recovery arrangements to insurers or auditors
  • Want predictable recovery outcomes rather than ad-hoc fixes

The objective is not zero disruption; it is controlled recovery with minimal uncertainty.

Our clients will gain confidence that critical data is protected, recovery arrangements are understood, and responsibilities are clearly defined before an incident occurs.

What our clients say

A valued business partner that has provided us top-level service and support for coming up to ten years. They’re responsive, agile and plain-speaking. Our relationship with Plan IT has grown positively along with the needs of our business.

Adam Sibley, Kaisertech

Plan IT has played an invaluable and indispensable part in the growth of our business, and are on hand in a moment’s notice to solve problems both small and large. They have proved to be reliable and professional while offering great value for money. I couldn’t recommend them more.

Cliff Mills, Chargecrest Asset Management Ltd

Plan IT have supported us for the last 11 years. In that time we’ve moved offices multiple times and our IT requirements have changed drastically. Plan IT have been fantastic – working with us to put in place solutions to support our business and clients. Their personal service, can-do attitude and outstanding support have helped Tempus get to where we are today. We look forward to working together for many years to come.

Alex Willmore, Tempus

Plan IT helped make the Cyber Essentials process smooth and easy. We went through the self-assessment route and they helped answer any questions we needed support with. We always use Plan IT for our IT support due to their knowledge and experience.

Dean Appleton-Claydon, We Create Digital

In the 8 years I’ve worked with Plan IT Support, I’ve not once had an IT issue (personally or professionally) that they’ve not been able to resolve. They are quite simply, brilliant! They’re on hand when you need then, respond quickly, are friendly, trustworthy and professional. I can’t recommend them enough.

Karina Urquhart, BIC

I think that switching our IT support over to you was one of the best business decisions Shearwater has made – it’s so refreshing not only to get a reply to queries so quickly but also to have you so willing to help out with even the little things.

Louise Longworth, Shearwater BAC Ltd

I would recommend Plan IT to any business looking for a friendly and reliable IT service from very knowledgeable people. The service they have provided is second to none, even going as far as resolving technical issues outside of business hours within minutes. Their response time is swift, and their advice is competent and refreshingly clear.

Mike Topping, A Plus Security

We really weren’t aware just how much the company would come to depend on video meetings and remote working until the effects of 2020 hit. The work Plan IT did with us before and during the pandemic to get us into the cloud has been instrumental in keeping our business working smoothly, despite everything.

Peter Gaynor, Cilantro Engineering UK Ltd

As a start-up, Plan IT have helped guide us with the full knowledge of what we need to do at the start, and how we need to build and develop as we grow. Their service is fantastic and they are always quick to respond and help in any way they can. We would highly recommend them to any organisation.

Ruth Robinson, MeteorWrite

You have always provided us with an amazingly fast and efficient service at a very reasonable cost, going about your work in a very approachable and polite manner. It makes a huge difference and gives us a great sense of security to know that you guys are always on call and available to work through issues that come up.

Tom Lacey, Lacey & Saltikov Architects

Plan IT Support are a jargon-free breath of fresh air. They provide swift and effective solutions for all our needs in the fast moving world of information technology. I highly recommend them to businesses large and small.

Trevor Drane, Revelation Films Ltd

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