IT Support Colchester

colchester castle

About Us

Plan IT Support is an IT support company that provides a wide range of services to businesses of all sizes. Operating across Essex and London, Plan IT is dedicated to delivering fast and effective IT solutions to the modern workplace.

With experienced technicians on-hand, Plan IT has the industry knowledge to work with all types of computing hardware and software. Whether it’s Windows or Mac, we’ve got the background and skillset to overcome IT problems and reach the required result. We don’t just work on desktop computers either. We’re also an experienced laptop repair company so regardless of the device, we can help.

What’s important to us is being one of the best IT support companies in Colchester. We strive to provide companies with a comprehensive, reliable and affordable IT service. We also place emphasis on excellent customer service because we know that it’s essential for us to be reachable in case our clients need quick-fix solutions throughout the day.



Our team

Plan IT’s team is composed of experienced industry experts who, over the years, have accumulated a vast knowledge of all things IT. We like to dispel the idea of IT support companies being large corporate companies without a personal touch or without the skills to clearly communicate.

We work closely together to make sure every task is resolved as quickly and thoroughly as possible, and we’ll always be happy to help with any other IT queries and questions you may have. We know that not everyone is completely at ease using computers and that’s fine! We like to provide a friendly and approachable customer support service to all of our customers.


IT support services in Colchester

Being based in Southend-on-Sea allows us to provide our IT services across Essex and London. We can identify and resolve most IT problems remotely, which removes the need for us to be within travelling distance of our clients. By providing remote support through our service desk system, we’re able to provide effective IT support to companies in Colchester.

We take pride in providing personalised services to our clients. Feel free to contact us over the phone or by email at any time to speak to an experienced member of our team. If we face an issue that takes us longer to resolve, we’ll keep you informed of our progress and let you know as soon as the situation changes.


Our services

While the full list of what we can do is extensive, below are some of the more common IT services we provide in Colchester.


Cloud Services

Cloud Services have become the new norm in the modern workplace. They allow for increased efficiency, productivity and also make communication between individuals much easier. Considering that many more people across the UK are now working from home, being able to quickly and easily speak to team members is now essential.

Microsoft 365 Suite brings together all of the crucial programmes and applications that your business needs. It includes everything from the basics such as Word and Excel to useful group tools like OneDrive and shared calendars.

By being virtual, cloud services also reduce the cost and hassle of physical hardware such as memory storage devices and facilities. You won’t have to worry about misplaced memory sticks or people forgetting about group meetings because you’ll have access to all of this information in one shared environment.


Managed IT security

Managed IT security is essential for preventing common forms of cyberattacks and malware. In general, cybercrime is a growing threat for businesses, particularly small ones or start-ups.

Cybercriminals are able to break through weaker security defences with ease. Once they gain access they can do any number of harmful things, such as seizing valuable data or crashing core systems.

Most cybercriminals are usually untrained and unskilled individuals who are simply looking for easy targets. With a strong firewall and a regularly updated antivirus system, you can prevent the majority of cyberattacks from ever reaching you.

As part of our managed IT security service, we will assess your current security systems and identify any areas of weakness that can be improved upon. We will also provide you with managed antivirus solutions to protect your business from constantly-evolving cyber threats.


Voice over Internet Protocol

Otherwise known as VoIP, Voice over Internet Protocol is a phone service that runs from an internet connection as opposed to telephone lines. VoIP phone lines offer a number of alternatives over traditional phone lines, particularly in the modern workplace.

When we host VoIP lines for you, they can be used through a desktop computer or laptop, a desktop handset or a mobile phone application. This allows you to have great flexibility when making or answering calls.

VoIP can be used to hold meetings at the computer or to answer a quick telephone call while you’ve popped off to make a coffee. It doesn’t matter where you are or which device you’re using, as long as you’re connected to the internet.

In addition to the functionality that VoIP provides, it also comes at a reduced cost when compared to traditional telephone lines. This, along with the fast setup time and the continued ease of use, makes VoIP hosted systems extremely popular in modern office settings.


Contact us

As one of the leading IT support companies in Colchester, we can help with a project of any size. Whether you need us to actively manage your IT security or you just want us to be available for a phone call if you need some IT consulting.

We also provide IT support packages in Colchester to make sure that businesses are receiving the continued IT solutions that they need.

If any of our services look like they might be useful to you and your organisation, feel free to contact us for a chat with a member of our friendly team.

Speak to an expert today


    I would recommend Plan IT to any business looking for a friendly and reliable IT service from very knowledgeable people. The service they have provided is second to none, even going as far as resolving technical issues outside of business hours within minutes. Their response time is swift, and their advice is competent and refreshingly clear.

    Mike Topping, A Plus Security