IT Support Basildon

person on laptop

A bit about us

Plan IT Support is an experienced IT company that specialises in providing IT support, installation and maintenance across Essex. Based in London and Southend-on-Sea, we work in local towns like Leigh-on-Sea, we place emphasis on providing fast and reliable IT support to our clients.

IT Support in Basildon

Being based in Southend-on-Sea makes it easy for us to travel to Basildon to deliver our IT support services. Whether you’re based closer to London or closer to Chelmsford, we can help you resolve your IT problems.

Using our advanced software, we’ll be able to track and resolve many of the problems you face remotely. Sometimes, we’ll be able to prevent systems from failing before it even happens, which means your business won’t have to suffer from any downtime. For any more serious problems, we’ll always be on hand for a quick phone call or email exchange. In cases of emergency, we’ll come out to your site as soon as possible to get your computer systems up and running.

Our team

With over two decades of experience, our purposefully small team works closely together to come up with innovative and future-proof solutions for our clients. By combining our knowledge of computer hardware and software in working environments, we can make sure that your systems are up-to-date and performing at peak efficiency.

Our goal is to dispel the view of IT support companies as distant and corporate machines that constantly leave you on hold and are difficult to contact. We pride ourselves on being friendly and approachable, helping our clients whenever they need it and being on hand to answer any questions.

How we can help you

Here at Plan IT Support, we provide a number of IT support services in Basildon. Whether you’ve got a single faulty laptop or you need help setting up a whole office full of desktop computers, we can help you overcome your IT-based problems.

Listed below are some of our most popular services, although we have a much longer, extended list of full services.

Installation & General IT Support

With so many businesses becoming more and more reliant on computer technology, we know better than most the importance of having fast computers and a stable internet connection. We also know how frustrating it can be to have slow computers which limit the speed that you can work at. We provide general IT support in Basildon to help computer-reliant companies avoid these problems so that their business can run smoothly at all times.

Over the years, we have built up a vast amount of industry experience when it comes to installing computer systems and providing general IT support. Whether you work for a small, family-run company or a large office with tens of employees, we can find the solution to the IT problem you’re facing.

In the scenario that you’re looking for help with new installations, we are experienced at building offices from the ground up. We can install everything from network cables to fleets of desktop computers. During the installation process, we will also do everything we can to install your systems in such a way that you maximise the longevity of your hardware and the efficiency of your electrical wiring.

Managed IT Security

Unfortunately, there will always be cybercriminals out there who are looking to target vulnerable computing systems. Cybercrime is a constantly-evolving threat which is always searching for new ways to breach computer systems and gain hold of sensitive data.

Here at Plan IT Support, we’ve been around long enough in the industry to know how hackers operate and what kind of weaknesses they look for. We will use our extensive knowledge to make sure your firewall is updated and your antivirus software is well managed.

Small to medium-sized businesses are heavily targeted by cyberattacks because the cybercriminals know that many of these businesses will not have invested insufficient IT security. So while you might think they just target big London-based companies, that is not the case. Cyber-security is just as important for Basildon businesses. For this reason, we offer our managed IT security at competitive prices and we work closely with our clients to make sure that their businesses are kept safe from cybercrime.

We can also provide you and your employees with Cyber Essentials training, which is a government-backed scheme that trains you to guard your organisation against cyber attacks. Read our blog on Cyber Essentials to find out more about what it is and why you need it.

IT Consulting

One of the worst things about computing systems is that they can crash when you are least expecting it. It might be a laptop that suddenly starts freezing or a network that keeps going down. Sometimes, these things just happen and it might not be clear why. We will be able to use our experience and software to identify the underlying problems that are causing you trouble and resolve them as soon as possible.

In these moments, it’s important to be able to quickly resolve these issues so that business can resume as usual. We provide our IT consulting services in Basildon so that we’re on-hand to give phone call consultation to our clients who are facing difficulties.

The majority of the time, these problems can be solved over the phone and will require no urgent action. However, if there is an urgent problem that is directly preventing you from conducting your business, we will make it our priority to come to your workplace in Basildon and resolve your IT problems.

Give us a call

If you need IT support in Basildon, Essex, then feel free to contact us at any time. Whether you need help fixing a one-time problem, or you want a complete IT support package for the next six months, we are the IT company for you.


You have always provided us with an amazingly fast and efficient service at a very reasonable cost, going about your work in a very approachable and polite manner. It makes a huge difference and gives us a great sense of security to know that you guys are always on call and available to work through issues that come up.

Tom Lacey, Lacey & Saltikov Architects

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