The benefits of outsourcing your IT in 2021

What is IT outsourcing?

IT outsourcing is the practice of hiring an external service provider to deliver some or all of the IT services that a business requires. What that means in practice is that you have a company such as ours providing a fully managed IT service or additional IT support. What exactly is provided depends on the needs of your business.

Typically, larger companies who have their own in-house IT team will sometimes require additional support. This might be because they’re going through a busy period or they have staff members who are sick or on annual leave. Or it could be because they have a sudden new set of requirements, like getting everyone set up at home for remote working due to a pandemic!

Smaller companies who don’t have an internal IT team might go for a more permanent IT outsourcing option. For them, IT support could cover a range of tasks such as implementing a new business network solution or getting new team members all set up with emails, devices and software.

There are many reasons for outsourcing IT services. We’re going to explain some of the benefits in using an external IT company and how it can work for a business of any size.

IT outsourcing is cost-effective

While pricing shouldn’t always be the deciding factor in every decision, it has to be something to consider. IT outsourcing usually works by either paying a fixed monthly fee or a pay-per-use basis. Both of these payment methods allow businesses to keep costs to a minimum and are less expensive than hiring and training internal IT staff members.

A fixed monthly fee means that you’ll always know exactly how much you’re paying, so you can plan ahead without being surprised by hidden costs or unexpected fees. If you opt for a pay-per-use basis, you know that you’ll only be paying for what you’ve used and no money will be going to waste. 

IT support will always be available

Availability is essential when it comes to IT support! Internal IT teams can be stretched thin and become overwhelmed, particularly during busy periods. If your only way of trading is online, then not having IT support could be detrimental to your business. If your systems go down, you could be missing out on enquiries or sales.

Having an external IT agency providing complete management of your IT systems or backup support will give you peace of mind that your computing problems will always be resolved. By using helpdesk systems, your outsourced IT team will only be a phone call or an email away.

You get access to vast IT knowledge and expertise 

Outsourced IT teams are made up of experienced technicians who can draw together their knowledge to assist with all kinds of computing problems. If you’re facing a new issue you’ve never seen before, or you’d like a professional opinion on a new system before you invest in it, you can always ask your IT outsourcing team.

Even companies that have an in-house IT technician might benefit from external consultation. By speaking with an IT outsourcing team, you can access the collective experience of technical IT specialists. 

Guaranteed security 

As outsourced IT teams will be handling your systems externally, it means they have to keep up to date with the latest security protocols. They specialise in keeping systems secure and making sure that no doors are left open for hackers or cybercriminals to infiltrate. 

They can also assess your networks, systems and devices to make sure that there are no vulnerabilities. Since the coronavirus pandemic began in early 2020, the number of people working from home has risen and the focus for many businesses was getting their employees set up online. This wasn’t necessarily done in the most secure way. There have been reports of increased cybercriminal activity as hackers seek to capitalise on vulnerabilities and insecure systems. 

Now more than ever, it’s essential for small businesses to have managed IT security. Recent studies have shown that small businesses in the UK collectively suffer nearly 10,000 cyber attacks per day. Small businesses are easier to target than large businesses because they often don’t spend as much money on protection, such as firewalls and antivirus software. They’re also more susceptible to cyberattacks because they might lack the funds to recover after they’ve been hacked. 

You get to stay focused on your business

As the pandemic shows no signs of letting up, we know it is hard to keep working remotely and any minor thing going wrong can have a huge impact. Businesses, particular smaller ones, have very limited resources. Pulling employees away from their main roles in order to try and solve an IT problem is a waste of their time when they could be staying focused on what they specialise in. But if you haven’t got an IT team on hand, then you’ve got no other option.

Outsourced IT teams will only be there when you need them. They understand the importance of resolving issues quickly and keeping communication brief and to the point. There will be no time wasted on either side, which allows you to give your undivided attention to your business and maximise productivity. 

How we can help you

Plan IT Support is a friendly and experienced IT outsourcing company based in Essex and London. We provide a range of IT support services, covering everything from disaster recovery to cloud services. Our IT technicians have seen it all, and with over fifteen years of experience, we’ve gathered vast knowledge of all kinds of computing hardware and software.

We provide IT outsourcing for small and large businesses and there are always ways we can help, whether you are a team of two or 200. If you want to know more, we’re happy to have a chat and answer any questions you may have about our services. If you think your business would benefit from outsourcing to our IT help desk, feel free to get in touch. We work at competitive rates and we’re flexible with our support packages, so we can work with you to find the right solution.